
Hot water help across Comox Valley
Get straightforward help with your water heater. Get a Free Estimate
A failing hot water tank can turn a normal day into a frustrating one quickly. Courtenay Plumber helps homeowners in Courtenay and across the Comox Valley deal with leaking tanks, inconsistent hot water, aging equipment, and planned replacements. Our focus is simple: figure out what makes sense for your home, explain the options clearly, and complete the work carefully.
We work on residential hot water tank installation, hot water tank repair, and water heater replacement. Whether your existing unit has stopped working or you are planning ahead before an older tank fails, we can help you choose a practical next step.
Courtenay Plumber grew out of years of residential plumbing work around the Comox Valley. Founder Mark Ellison started the company after seeing how often homeowners were left trying to sort through confusing advice when a hot water tank failed. He wanted to build a smaller, locally focused service where customers could get a clear explanation of the problem and a sensible recommendation without unnecessary complication.
Mark works alongside service plumber Liam Fraser, who grew up in the Valley and has spent much of his plumbing career working in older Courtenay homes, newer subdivisions, rural properties, and coastal communities. Office coordinator Jenna Reid handles scheduling and keeps customers informed about appointment details. Together, the team focuses on reliable communication, clean work areas, and solutions that fit the home rather than pushing the same option on every customer.
More about us
We focus on the hot water services homeowners need most, from troubleshooting existing tanks to complete replacement.
Professional hot water tank installation for dependable everyday hot water in Comox Valley homes.
Learn more →Troubleshooting and repair for hot water tanks that are not working the way they should.
Learn more →Straightforward water heater replacement for aging, leaking, or unreliable residential hot water systems.
Learn more →Courtenay Plumber serves homeowners throughout Courtenay, Comox, Cumberland, Royston, Union Bay, Black Creek, Merville, Fanny Bay, Denman Island, and Hornby Island. Because homes across the Comox Valley vary widely in age, plumbing layout, water supply, and access, we take the time to understand the property before recommending a solution.
Island and rural appointments may require additional scheduling or travel planning, while work in Courtenay, Comox, and nearby communities can often be coordinated more directly. Wherever you are in our service area, the goal is the same: clear communication and dependable hot water service.
See all service areas
We concentrate on water heater problems and replacements, so the conversation stays focused on what your home actually needs.
We explain whether repair or replacement appears more practical and walk you through the reasoning before work begins.
We work throughout the Comox Valley and understand the mix of older homes, rural properties, coastal conditions, and newer construction found here.
We aim to arrive prepared, protect the surrounding work area, and leave the space tidy when the job is complete.
You receive a clear explanation of the proposed work so you can make an informed decision without unnecessary pressure.
Common warning signs include visible leaking, rusty or discoloured water, unreliable hot water, unusual noises, or a tank that has reached an advanced age. We can inspect the situation and explain whether repair or replacement is the more practical option.
Yes. If the tank itself is leaking, replacement is often required because the storage vessel is generally not a repairable component. We can assess the source of the water before recommending the next step.
Yes. We install replacement hot water tanks and can help determine an appropriate size and setup for the household and existing plumbing.
Yes. Some hot water problems come from replaceable components rather than the tank itself. We can troubleshoot the issue and discuss repair when it is reasonable.
We serve Courtenay, Comox, Cumberland, Royston, Union Bay, Black Creek, Merville, Fanny Bay, Denman Island, and Hornby Island. Scheduling and travel requirements can vary for rural and island properties.
Planning ahead can make sense when a tank is older, showing signs of deterioration, or located where a leak could cause significant damage. A proactive replacement also gives you more time to compare options instead of making the decision during a failure.

Tell us what your hot water tank is doing and we will help you figure out the next step. [CTA:estimate]
Free — no obligations